Terms of Service

Acceptance of These Terms

These terms form a binding agreement between you and Juniper AI Labs LLC. Your use of the website, your submission of an enquiry or your engagement of our services confirms that you accept them. These terms apply together with any written statement of work that we sign with you. Where a signed statement of work conflicts with these terms, the signed statement of work controls for that engagement.

If you are accepting on behalf of an organization, you confirm that you have authority to bind that organization, and references to you include that organization.

Definitions

In these terms, the words below have the following meanings. The Company means Juniper AI Labs LLC. The Site means the website at juniperai.autos and any related pages we operate. The Services means the applied artificial intelligence work we provide, including decision model design, evaluation harnesses, data pipeline reviews, pilot rollout plans, model monitoring and team enablement. A Client means a person or organization that engages the Services. A Deliverable means a model, harness, report, runbook, document or other material we produce for a Client. Client Data means information that a Client provides to the Company in connection with the Services.

Eligibility and Authority

The Site and the Services are intended for businesses and professional audiences. By using them you confirm that you are at least sixteen years old and that you have the legal capacity to enter into this agreement. If you use the Site on behalf of an organization, you confirm that the organization is properly formed and that you are authorized to act for it. We may decline service to anyone at our discretion, subject to applicable law.

Our Services

The Company provides applied artificial intelligence consulting with a focus on decision systems. We draft decision models, build evaluation harnesses, review data pipelines, plan pilot rollouts, set up model monitoring and enable client teams. The scope of any particular engagement is described in a statement of work. The Services are professional advisory services, and our role is to help a Client design, test and operate its own decisions.

We may describe our Services on the Site for general information, but the Site description is not an offer capable of acceptance. An engagement begins only when both parties sign a statement of work or otherwise agree in writing.

Engagements and Statements of Work

Each engagement is defined by a statement of work that sets out the objective, the deliverables, the timeline, the assumptions and the fees. A statement of work may be signed electronically and may refer to these terms. Changes to scope, timeline or fees are made by written agreement between the parties.

Where the Services depend on information, access or decisions from the Client, delays in providing them may extend the timeline and may change the fees. We will tell you promptly when we identify such a dependency so that you can decide how to proceed.

Client Responsibilities

A successful engagement depends on the Client as much as on the Company. The Client agrees to provide accurate and timely information, to give us reasonable access to the people and records needed for the work, to identify a point of contact who can make decisions, and to review drafts and deliverables within the agreed time. The Client also agrees to hold any rights and permissions needed to share the data it provides to us.

The Client is responsible for the decisions it makes using our work. Our Deliverables are decision support tools. The Client retains operational control and the responsibility that comes with it, and the Client decides whether and how to put a model into use.

Fees and Payment

Fees for the Services are stated in the statement of work. Unless the statement of work says otherwise, invoices are issued at the milestones described there and are due within thirty days of the invoice date. Fees are payable in United States dollars and do not include taxes, which are the responsibility of the Client except for taxes on our own income.

Amounts that are overdue may accrue interest at the rate stated in the statement of work or, if none is stated, at the maximum rate permitted by law. We may suspend work on an engagement while an undisputed invoice remains unpaid, and we will give notice before doing so. Fees for work already performed are not refundable except where these terms or the statement of work provide otherwise.

Deliverables and Ownership

Upon full payment of the fees for an engagement, the Company assigns to the Client the rights in the Deliverables that are created specifically for that Client, including the decision model, the evaluation harness and the written runbooks. The Client receives these rights subject to the Company retaining ownership of its pre existing tools, methods and templates.

Any general method, framework or know how that the Company developed before or independently of the engagement remains the property of the Company, and the Company may use it elsewhere in a form that does not disclose Client confidential information.

Confidentiality

Each party may receive confidential information from the other. Confidential information includes business plans, operational records, model definitions, harness results and any material marked as confidential or that a reasonable person would treat as confidential given the circumstances. Each party agrees to use the other party confidential information only for the purposes of the engagement and to protect it with at least reasonable care.

Confidentiality obligations do not apply to information that is or becomes public without a breach, that a party already lawfully held, that a party receives from a third party without a duty of confidence, or that a party independently develops. A party may disclose confidential information where the law requires it, provided that it gives prompt notice where lawful so that the other party may seek protection.

Data and Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these terms. Where we process Client Data on behalf of a Client, the Client remains responsible for the lawfulness of that data and for its own notices and consents. We handle Client Data in accordance with the engagement and with the Privacy Policy.

The Client agrees to remove or mask direct identifiers where the work does not require them, and to tell us if any data it shares carries special legal restrictions. We keep working copies of Client Data only for as long as we need them and delete them at the end of the engagement unless the Client asks us in writing to retain them.

Limits of Automated Decisions

Decision models and evaluation harnesses are tools, not guarantees. A model reflects the data and assumptions available when it was built, and its behavior can change when the world changes. We design our work to be transparent and testable, and we document the assumptions and the known weak branches, but we cannot promise that a model will always produce a particular outcome.

The Client agrees not to use our Deliverables as the sole basis for a decision that has a serious effect on an individual without appropriate human review, and not to deploy a model in a setting where the law requires a human decision maker. The Client is responsible for meeting any regulatory requirements that apply to its use of an automated or assisted decision.

Warranties and Disclaimers

The Company warrants that it will perform the Services with the skill and care of a competent professional practice and that the Deliverables will substantially conform to the statement of work. This is the only warranty we give. Except as stated in this section, the Services and the Site are provided as they are and as they are available, and the Company disclaims all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non infringement.

We do not warrant that the Site will be uninterrupted or error free, that defects will be corrected immediately or that the Site is free of harmful components. We do not warrant any particular business result from the Services.

Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption, even if the Company was advised that such damages were possible. The total liability of the Company arising out of or related to an engagement is limited to the fees paid by the Client to the Company for that engagement during the twelve months preceding the event that gave rise to the claim.

Nothing in these terms limits liability that cannot be limited by law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so parts of this section may not apply to you.

Indemnification

The Client agrees to indemnify and hold harmless the Company and its members, employees and agents from any claim, loss, liability or expense, including reasonable legal fees, that arises from the Client Data, from the Client use of a Deliverable in a manner that is not permitted by these terms, or from the Client breach of this agreement. The Company agrees to indemnify the Client from a claim that a Deliverable, as delivered by the Company, infringes a third party intellectual property right, provided that the Client promptly notifies the Company and allows the Company to control the defense.

Intellectual Property

The Site, including its text, layout, styling and code, is owned by the Company and is protected by intellectual property law. You may view the Site and print a reasonable number of copies for internal reference. You may not copy, modify, republish or distribute the Site materials for commercial purposes without written permission from the Company.

The Company name, the Juniper AI Labs LLC wordmark and any related marks are the property of the Company. Nothing in these terms grants you a right to use our marks except as necessary to refer accurately to the Services.

Third Party Materials and Links

The Site may refer to third party tools, materials or websites. Such references are provided for convenience, and the Company does not control and is not responsible for third party content. A link from our Site does not imply an endorsement of the linked site or its operator. Your use of a third party service is governed by that party terms and policies.

Term and Termination

These terms apply while you use the Site and while an engagement is in effect. Either party may terminate an engagement for convenience with written notice, in which case the Client pays for work performed and for non cancelable commitments made up to the effective date of termination. Either party may terminate immediately if the other party commits a material breach and fails to cure it within a reasonable period after written notice, or if the other party becomes insolvent or ceases to operate.

Sections that by their nature should survive termination, including confidentiality, ownership, disclaimers, limitation of liability, indemnification and governing law, continue to apply after the agreement ends.

Non Solicitation and Referrals

During an engagement and for twelve months afterward, neither party will knowingly solicit the employees or core contractors of the other party who were directly involved in the engagement, without prior written consent. This restriction does not apply to a general public advertisement that is not targeted at the other party, and it does not prevent any person from responding to such an advertisement on their own initiative.

Nothing in this section restricts either party from working with the clients, customers or suppliers of the other party, provided that the party does not use confidential information belonging to the other party to do so. A referral from one party to the other is welcome and creates no obligation beyond the terms of the specific engagement it concerns.

Publicity and Case Studies

The Company will not publish a Client name, logo or identifying detail in a case study, a website reference or a marketing message without the prior written consent of the Client. A Client may grant consent for a specific use, and that consent applies only to the use described. Where consent is granted, the Client may withdraw it for future materials by giving written notice, and the Company will stop using the material going forward.

The Company may describe its general methods and the categories of work it performs in a form that does not identify a Client. A general statement that the Company has worked with teams in a given industry or region is permitted and does not require consent, provided that it reveals no confidential information and points to no individual Client.

Insurance and Business Continuity

The Company maintains insurance that is reasonable for a professional services practice of its size, including coverage for general business risk. On written request, and where it is reasonable to do so, the Company will provide evidence of its current coverage. Nothing in this section creates an obligation to carry coverage beyond what a prudent practice would maintain.

The Company keeps backups of its own working materials and maintains a simple continuity plan so that an engagement can continue through an ordinary disruption such as a hardware failure or a network outage. Where a disruption affects a Client, the Company will communicate promptly and will propose a path to resume the work.

Subcontractors

The Company may engage a subcontractor to perform part of the Services where that is efficient and appropriate. Before doing so, the Company will require the subcontractor to accept confidentiality and data protection obligations that are at least as protective as those in these terms. The Company remains responsible to the Client for the performance of any subcontractor it engages.

Where a Client has a reasonable objection to a particular subcontractor, the Client should raise it promptly, and the Company will consider a substitute or an alternative arrangement. The Company will not disclose Client Data to a subcontractor that has not accepted the required obligations.

Force Majeure

Neither party is liable for a delay or failure caused by an event beyond its reasonable control, such as a natural disaster, a widespread utility or network outage, an act of government, civil unrest or a public health emergency. The affected party will notify the other promptly and will resume performance as soon as it is reasonably able. If such an event continues for an extended period, either party may terminate the affected engagement on written notice.

Notices

A notice under these terms must be in writing and sent to the receiving party at the contact details below, or to another address that the receiving party designates in writing. A notice may be sent by email, by a recognized courier or by certified mail. A notice sent by email is treated as received on the next business day after it is sent, provided that no delivery failure is reported.

Routine project communication does not count as formal notice and may be handled through the working channels agreed for the engagement. Formal notice is reserved for matters such as termination, a material breach or a dispute.

Assignment

Neither party may assign this agreement without the prior written consent of the other party, except that the Company may assign the agreement to a successor in connection with a merger, an acquisition or a sale of substantially all of its assets, provided that the successor assumes the obligations in these terms.

Any attempted assignment that does not comply with this section is void. This agreement binds and benefits the permitted successors and assigns of each party.

Entire Agreement and Severability

These terms, together with each statement of work and the Privacy Policy, form the entire agreement between the parties on the subject matter and supersede prior discussions and proposals. A statement of work controls over these terms only where it expressly states that it does so and only for the engagement it covers.

If a provision of these terms is held to be invalid or unenforceable, the provision will be modified to the minimum extent needed to make it enforceable, or if that is not possible it will be severed, and the remaining provisions will continue in full force. A failure to enforce a provision on one occasion is not a waiver of the right to enforce it later.

Governing Law and Disputes

These terms are governed by the laws of the State of Utah, United States, without regard to its conflict of law rules. The parties agree to attempt to resolve any dispute through good faith discussion before beginning formal proceedings. If a dispute cannot be resolved by discussion, the parties agree that the state or federal courts located in Utah have exclusive jurisdiction, and each party consents to venue in those courts.

Before pursuing a formal claim, the parties agree to consider mediation with a neutral facilitator, the cost of which they will share equally. Nothing in this section prevents either party from seeking urgent injunctive relief where that is reasonably necessary to protect its rights.

Changes to These Terms

The Company may update these terms from time to time. When we make a material change we will update the effective date at the top of this page. Continued use of the Site after an update means that you accept the revised terms. For an active engagement, a change to these terms does not alter the terms of the signed statement of work unless both parties agree in writing.

How to Contact Us

Questions about these terms are welcome. Please contact Juniper AI Labs LLC using the details below.

These terms should be read together with our Privacy Policy, which describes how we handle personal information. If any provision of these terms is found to be unenforceable, the remaining provisions stay in full force.